How can I choose the right contact channels in the All-in-One Chat widget?
Use the Contacts tab to add the channels visitors should use to contact you. The All-in-One Chat widget works best when you choose a small, useful set of contact options instead of adding every possible app.
1 Choose chat app shows the channel picker. Select the contact method you want visitors to use first.
You can add options such as WhatsApp, Email, Phone, Instagram, Telegram, Messenger, LinkedIn, Discord, Slack, YouTube, directions, or a custom link.
Good contact menus usually have a clear purpose:
Use WhatsApp or Phone for fast sales or support conversations.
Use Email for detailed requests, invoices, or formal support.
Use Directions when visitors need to find a store, office, clinic, or event venue.
Use Custom when you want to send visitors to a booking page, support portal, or special landing page.
Keep the labels action-focused. For example, use Chat on WhatsApp, Email Support, Call Sales, or Get Directions. This helps visitors understand what will happen before they click.
If the chat window starts to feel crowded, remove lower-priority channels or group visitors toward the fastest contact method first.